Effective Date: [11/02/2025]
Customers may return or exchange products within 14 calendar days from the purchase date. While we strive to offer a pick-up service for returns and exchanges, availability is not guaranteed. In such cases, customers must arrange their own return shipping.
Each order is eligible for only one pick-up for returns or exchanges, even if the issue arises due to a logistical or operational error on our part. Items marked as final sale or sample units (which may have minor imperfections) are not eligible for return or exchange.
Returns must be sent back with the original packaging to be eligible for a refund or exchange. Unauthorized inbound shipments or returns that do not meet eligibility criteria may be discarded or recycled without notice and could result in additional service fees or future service restrictions.
Refunds may be processed as store credits. At the Company’s sole discretion, refunds may also be issued to the original payment method used for the purchase.
For defects discovered within 14 calendar days of purchase, customers should contact [email protected] using the email associated with the order. As a small business, we cannot process claims for standard or defective products beyond this time frame.
To initiate a return, customers should navigate to "My Orders" on their account page, select the order they wish to return, choose the item, and submit the request. The item should then be placed in the original parcel and handed over to the designated delivery personnel.
Once the returned product is received, it will be examined, and customers will be notified via email regarding their eligibility for a refund or replacement. We aim to process refunds or replacements within 30 days of confirming eligibility.
Products that are damaged, worn, or not in their original condition upon return will not be refunded. Customers must take reasonable care of the products while they are in their possession.
Orders cannot be canceled once they have been processed for packing or shipped from our warehouse. Only unprocessed orders may be canceled.
Upon receiving a cancellation request, we will cancel the order and initiate a refund to the original payment method used for the purchase.
Refunds may be processed as store credits. At the Company’s sole discretion, they may also be returned to the original payment method.
By placing an order, customers acknowledge that once a product has been delivered, initiating a charge back, payment reversal, or similar dispute with the payment provider—without first contacting our customer support—violates these Terms of Use. In such cases, we reserve the right to:
We offer a return or exchange policy within 14 days from the delivery date. Please note that shipping and return fees will be applicable, and these costs are the responsibility of the customer.
To return an item, follow these steps:
If the pickup attempt does not work, you are responsible for arranging the return yourself. You will need to ship the item back using a carrier of your choice.
No, Final Sale and Clearance items are non-returnable. These items are sold as-is, which means they may have imperfections, and they cannot be exchanged or returned for a refund.
Yes, shipping fees are always charged at checkout for exchanges. These fees apply regardless of the reason for the exchange, and they are the responsibility of the customer.
Yes, there are some restrictions on using store credit:
If you return or exchange items that were purchased with free shipping or a combo discount, the value of those discounts will be deducted from your refund. This ensures that the total amount refunded reflects the final price after discounts.