Terms & Conditions

Effective Date [11/02/2025]

This document serves as an electronic record under the Indian Contract Act, 1872, the Information Technology Act, 2000, along with the corresponding rules and amendments, as well as other relevant statutes updated by the Information Technology Act, 2000.

This electronic record is generated by a computer system and does not require physical or digital signatures.

These Terms of Use (“Terms”) are published in compliance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandates the disclosure of rules, regulations, privacy policies, and terms of use for accessing or using a platform. These Terms govern access to the website www.estuna.in (“Website”), owned and operated by Shasti Global Traders, located at No.56, Kulathu Pirivu, Bannari Main Road, Chikkarasampalyam (PO), Sathyamangalam (TK), Erode District - 638401.

These Terms constitute a legally binding agreement between you (the “User”) and the Company (“we,” “us,” or “our”). By accessing or using the Website, you acknowledge and agree to these Terms, forming a valid and enforceable electronic contract. Your usage of the Website, including the purchase of products and services (“Services”), is governed by these Terms and all applicable policies referenced herein. If you do not agree to these Terms or the associated policies, including the Privacy Policy, you must refrain from accessing or using the Website and its Services.

By using any Services, you agree to comply with the rules, guidelines, policies, and conditions specific to that Service, which shall be considered part of these Terms by reference. The Company reserves the right to amend these Terms at any time by posting the updated version on the Website. Continued access or usage of the Services after modifications implies your acceptance of the revised Terms. It is your responsibility to review the Terms periodically for updates. In case of any conflict with other policies or documents on the Website, these Terms shall prevail.

The Company may, at its sole discretion, suspend or restrict access to the Website for maintenance, repairs, upgrades, or other operational reasons without prior notice. While we strive to maintain uninterrupted access, we shall not be held responsible for any downtime due to scheduled maintenance or unforeseen disruptions.

1. Eligibility

The Services are available only to individuals who can legally enter into a binding contract under the Indian Contract Act, 1872. If you are not of legal age to form such a contract with the Company, you must refrain from using the Services.

Individuals deemed "incompetent to contract" under the Indian Contract Act, 1872—including minors and un-discharged insolvents—are not eligible to access the Website or avail of the Services. If you are a minor (i.e., under 18 years of age), you are not permitted to register as a member, conduct transactions, or use the Services.

When registering or placing an order, the Company relies solely on the information you provide. If the details submitted by you are found to be false or misleading, you agree to indemnify and hold the Company harmless against any third-party (civil or criminal) claims arising due to such misrepresentation.

2. User Account and Registration

a. To place an order, you must provide your contact information and email address. You will be eligible to proceed with an order only after submitting the required details, including your address, preferred delivery options, and payment information. Verification of your contact details via a one-time password (OTP) may be required before completing a transaction.

b. You agree to use the Website solely for legitimate inquiries or orders and shall not place speculative, fraudulent, or false orders. If we detect any such activity, we reserve the right to cancel the order and report it to the relevant authorities. You must provide accurate and complete contact details, failing which, we may be unable to process your order.

c. You agree to:

(i) Immediately notify the Company of any unauthorized access or security breaches related to your account.

(ii) Log out of your account after each session to prevent unauthorized access.

The Company reserves the right to verify your account information at its sole discretion.

d. The Company, its employees, agents, directors, and officers shall not be liable for any loss or damages arising from your failure to comply with these Terms. We may, at any time, suspend or terminate your account, restrict access, or remove content without prior notice.

e. You are responsible for restricting access to your account and must accept liability for all activities conducted under your login credentials. Any failure to safeguard your account details is your responsibility, and the Company is not liable for any resulting loss.

f. By using the Website, you authorize the Company to use your account details in accordance with the Privacy Policy. If any information you provide is found to be incorrect or misleading, the Company reserves the right to terminate access without notice.

g. The handling, security, and confidentiality of your account information are governed by the Privacy Policy, and you are encouraged to read it carefully before creating an account.

3. Contract of Sale

a. Displaying a product on our Website constitutes an invitation to offer, and placing an order represents your offer to purchase the product(s) from us.

b. Upon placing an order, you will receive a confirmation email/SMS acknowledging receipt of your order. However, this does not signify acceptance of your offer.

c. The contract of sale is only concluded when the product is dispatched, and a confirmation email/SMS is sent regarding the shipment. All orders are subject to product availability.

4. License

a. The Company grants you a limited, revocable license to access and use the Website for purchasing products and processing returns/refunds, subject to applicable policies.

b. The Company may, at any time, suspend or terminate your access to the Services if it determines a breach of these Terms.

c. The granted license does not permit:

(i) Resale or commercial use of the Website.

(ii) Unauthorized collection of product listings, descriptions, or prices.

(iii) Any use of the Website beyond its intended purpose.

(iv) Unauthorized extraction of Website data through automated tools.

(v) Publishing or creating databases featuring Website content.

5. Pricing and Payment Mechanism

a. Prices are subject to change at the sole discretion of the Company without prior notice. Various payment methods are available, each subject to additional costs or terms.

b.Credit/Debit Card: Payments via VISA, Mastercard, Rupay, and other supported cards are debited upon order placement. Orders may be rejected based on card verification checks.

c.Cash on Delivery (COD): Available based on location. Additional fees may apply. Rejecting a COD order may result in service restrictions.

d.UPI, Digital Wallets, and Net Banking: Payments will be debited immediately upon placing an order.

e.Gift Cards/Vouchers: Valid for one year from the issuance date and applicable only to full-price items.

f.Store Credits: Must be used via the registered email and are non-refundable upon order cancellation or return.

g. If a pricing error occurs, we will contact you to confirm or cancel the order. If we cannot reach you, the order will be canceled, and you will receive a full refund.

h. Shipping times are not guaranteed due to external factors, and COD fees are non-refundable.

6. Communication & Unsubscription

a. By using the Website, you consent to receive promotional messages and updates via call, SMS, email, or other digital means.

b. You may unsubscribe from marketing communications at any time by following the instructions in the messages.

7. User Responsibilities

a. Users shall not upload, transmit, or distribute any unlawful, offensive, or inappropriate content.

b. Users must use their best judgment before making transactions and assume full responsibility for their actions.

c. Any misconduct (verbal or physical abuse, harassment, or unprofessional behavior) towards the Company's employees or representatives is strictly prohibited and will be considered a violation of these Terms.

d. Users agree to cooperate in defending the Company against any legal proceedings resulting from their actions.

e. Users shall not interfere with or disrupt the Website’s services.

f. Users are prohibited from extracting or using Website content for commercial purposes without authorization.

g. Users must be at least 18 years old and legally competent to accept these Terms.

h. Users shall ensure the accuracy of all submitted information and provide additional documentation if requested by the Company.

i. Users must comply with all applicable laws while accessing or using the Website.

j. Information related to customer support and order details must remain confidential and should not be shared on public platforms.

8. User Conduct

a. Lawful Use

Users may only use the Website for lawful purposes. The Company strictly prohibits any unlawful or unauthorized use of the Website. Users agree not to engage in or facilitate any of the following activities:

i. Copying, reproducing, modifying, publishing, transmitting, displaying, performing, selling, or distributing any part of the Website’s content, including but not limited to text, images, videos, graphics, databases, or proprietary structures, without prior authorization.

ii. Downloading Website content unless explicitly permitted by a designated "download" link or with prior written consent from the Company.

iii. Framing or using framing techniques to enclose trademarks, logos, or proprietary information (such as images, text, or layout) from the Website or the Company without explicit written consent.

iv. Using automated tools, such as data extraction software, bots, spiders, or any other technology, to collect, monitor, scrape, or extract Website content, except as part of a standard internet browser or search engine function.

v. Utilizing Website content, whether verified or unverified, to develop, contribute to, or distribute any database, service, or product without authorization.

vi. Conducting transactions on the Website via a buying agent.

vii. Purchasing products from the Website for resale purposes.

viii. Reproducing, publishing, or compiling Website content for sale, licensing, or public distribution.

ix. Storing, copying, or exporting Website content into databases or software except as explicitly permitted.

x. Using the Website or its content in a manner that:

Is unlawful, harmful, defamatory, misleading, offensive, invasive of privacy, or encourages criminal activity.
Infringes on patents, copyrights, trademarks, or other intellectual property rights.
Engages in fraudulent, deceptive, or spam-related activities.
Contains malicious software such as viruses, trojans, or programs designed to disrupt or harm Website functionality or user experience.

b. Prohibited Activities

Users must not engage in illegal activities, harassment, or violations of applicable laws. This includes but is not limited to:

Encouraging or participating in illegal acts.
Stalking or harassing other users.
Violating spam or privacy laws.

c. Security Violations

Users are prohibited from:

Introducing harmful software such as viruses, worms, or trojans.
Gaining unauthorized access to any part of the Website, servers, or databases.
Conducting denial-of-service (DoS) attacks.

The Company is not responsible for any loss or damage caused by security breaches, viruses, or unauthorized access due to the user’s actions. Users must report any suspected unauthorized access or data breaches immediately.

d. Unauthorized Access & Data Protection

Users must not:

Probe, scan, or test Website security without authorization.
Attempt to trace user information beyond what is publicly available.
Exploit the Website for unauthorized personal or third-party gain.

If users encounter illegal or non-compliant content, they must notify the designated Grievance Officer, as detailed in the Privacy Policy.

e. User Responsibility for Login Credentials

Users are solely responsible for safeguarding their login credentials. The Company is not liable for data breaches, unauthorized access, or misuse of login information due to user negligence.

f. User-Provided Content & Permissions

By submitting any content (e.g., photos, videos, contact details, chat logs) to the Company, users grant the Company a worldwide, perpetual, royalty-free, and sub-licensable right to use, display, distribute, and modify such content as necessary for Website operation and related business purposes. Users confirm they have the authority to grant these rights.

g. Third-Party Data Sharing

The Company may share user-provided content with third-party service providers who assist in Website maintenance and service delivery. By using the Website, users consent to such data transfers.

9. Limitation of Liability and Disclaimer

a. Your use of the Website is entirely at your own risk.

b. To the maximum extent permitted by applicable law, the Company, along with its officers, directors, employees, and agents, disclaims all express and implied warranties related to the Website and your use of it. The Company makes no guarantees regarding the accuracy or completeness of the Website Content and assumes no responsibility or liability for:

i. Errors, inaccuracies, or mistakes in the Website Content,

ii. Unauthorized access to or misuse of our secure servers, including any stored personal or financial information,

iii. Disruptions or interruptions in the transmission to or from the Website,

iv. Any malware, viruses, Trojan horses, or similar threats that may be introduced by third parties through the Website, and

v. Errors or omissions in any Website Content or any loss or damage incurred as a result of using any Website Content made available through the Website.

c. The Company expressly disclaims all warranties and representations concerning the Website Content and features, including but not limited to:

i. Any warranties of merchantability or suitability for a specific purpose, whether or not the Company is aware of such a purpose, and

ii. Any guarantees regarding the results obtained from using the Website Content or any information derived from it.

d. The Company (including its owners, consultants, advertisers, affiliates, partners, officers, directors, and employees) is not responsible for any modifications, suspensions, or discontinuations of any content, information, data, software, products, features, or services available on the Website.

e. The Company (including its owners, consultants, advertisers, affiliates, partners, officers, directors, and employees) does not guarantee the suitability of the Website’s contents, data, software, products, or services for any particular purpose. All content is provided on an "as-is" basis without any warranty. The Company disclaims all implied warranties, including but not limited to merchantability, fitness for a particular purpose, title, non-infringement, and availability.

f. Under no circumstances shall the Company (including its owners, consultants, advertisers, affiliates, partners, officers, directors, and employees) be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising from:

The use or inability to use the Website,
Any consequences related to the account information you submit,
Delays or interruptions in Website access, or
Any content, information, software, products, features, or services obtained through the Website.

This applies regardless of whether the claim is based on contract, tort, strict liability, or any other legal theory.

g. You accept full responsibility for any errors or omissions on the Website, including how information is transmitted, translated, presented, or analyzed. It is your duty to ensure that appropriate procedures and checks are in place to verify the accuracy and suitability of the information provided. Any material you download or obtain from the Website is done so at your own risk.

h. No oral or written advice or information obtained from the Company will create any warranty beyond what is explicitly stated in this document.

i. You acknowledge that choosing to engage with any Service Provider independently is entirely at your own risk. By doing so, you waive any rights or claims under these Terms of Use.

10. Intellectual Property Rights

a. Ownership of Intellectual Property

Unless expressly stated otherwise or attributed to a third party, all intellectual property rights, titles, and ownership of the Website and its content belong to the Company or its licensors. This includes, but is not limited to, copyrights, patents, trademarks, trade names, service marks, designs, trade secrets, proprietary algorithms, goodwill, source code, databases, text, graphics, icons, and hyperlinks. Users are prohibited from using, reproducing, or distributing any content from the Website without prior written consent from the Company. Any rights not explicitly granted under these Terms of Use or other Website policies remain reserved.

b. Protection of Company’s Marks

Users agree not to interfere with, infringe upon, or challenge the Company’s trademarks, service marks, trade names, or any other brand identifiers (“Marks”), nor to misuse or bring them into disrepute. Any goodwill derived from using these Marks shall exclusively benefit the Company.

c. Website Design and Trade Dress

The Website’s trade dress—including its design, layout, content, interface, and structure—is the exclusive property of the Company and is protected by copyright, trademark, and other intellectual property laws. Unauthorized copying, modification, use, or publication of these elements is strictly prohibited.

d. Third-Party Trademarks

All third-party trademarks displayed on the Website are the sole property of their respective owners, and the Company does not claim any rights over them.

e. User Content Ownership and License

Users retain ownership of the content they upload to the Website. However, for product customization services (excluding blogs and forums), users grant a non-exclusive license for third parties to view, reproduce, or use the uploaded content as intended by the service.

11.Unavoidable Casualty

The Company shall not be held liable for delays, disruptions, or service failures caused by circumstances beyond its reasonable control, including but not limited to:

Natural disasters (fires, floods, storms, earthquakes, pandemics).
Technical failures (internet outages, power failures, telecommunications disruptions).
Human disruptions (strikes, riots, civil disturbances, labor shortages).
Government actions (legal orders, policy changes, war, regulatory constraints).
Third-party failures (logistics disruptions, supplier issues).

12. Notices

a. Contacting the Company

All legal notices or demands must be in writing and in English and sent via personal delivery, courier, certified mail, or email to the following address:

SHASTI GLOBAL TRADERS, No.56, Kulathu Pirivu, Bannari Main Road,Chikkarasampalyam (PO), Sathyamangalam (TK),Erode District - 638401.

Email: support@estuna.in Notices shall be deemed received once successfully delivered.

b. Notices to Users

Legal notices to users will be considered delivered if sent via:

Personal delivery, courier, or certified mail to the last known address.
Email to the last known email address provided by the user.
A publicly accessible notice on the Website.

A notice shall be deemed received if:

The Company can demonstrate that the notice (physical or electronic) was sent to the user.
The notice has been posted on a publicly accessible section of the Website.

13. contravention

a. Violations & Disciplinary Actions

The Company reserves the right to remove, modify, or reject any user content deemed unlawful, in violation of these Terms, or that could pose legal liability. If a user breaches the Terms of Use, the Company may, without prior notice:

Suspend or terminate the user’s account (including related accounts).
Restrict or downgrade access to the Website or services.
Remove user content posted on the Website.
Apply other penalties as deemed necessary.

b. Account Suspension & Deactivation

The Company may suspend, deactivate, or de-list a user’s account for reasons including but not limited to:

Economic constraints or operational difficulties.
Non-compliance with Company policies.
Unusual user behavior affecting service operations.

The Company reserves the right to cooperate with law enforcement and disclose user information if required by authorities, subpoenas, or legal actions.

14. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, directors, officers, employees, agents, subcontractors, partners, and representatives from any losses, liabilities, expenses, costs, claims (including third-party claims), or damages (including but not limited to lost profits) arising from unauthorized attempts to:

(a) Bypass or compromise account security measures or other protective features of the Website;

(b) Use the Website for any unintended or unlawful purpose; or

(c) Access, modify, damage, or destroy information, or otherwise interfere with Website operations.

Additionally, you shall indemnify and hold harmless the Company and its affiliates, directors, officers, employees, agents, subcontractors, and representatives against any claims, damages, losses, expenses, costs, or liabilities (including full legal costs) resulting from:

Your access to and use of the Services,
Any content you submit, post, or display on the Website,
Any breach of these Terms of Use or other Website policies.

15. Termination

a. Account Suspension or Termination

The Company reserves the right, at its sole discretion, to de-register your account and/or terminate your access to the Website and its Services if it determines that you have violated, abused, manipulated, or exploited these Terms of Use or any other Website policies.

b. Survival of Terms

Unless explicitly terminated by the Company, these Terms of Use shall remain in effect indefinitely.

c. Deletion of User Content

Upon termination of your access, the Company may delete any content or materials related to your use of the Services, with no liability to you or any third party.

d. Payment Obligations

Termination of these Terms does not relieve you of any outstanding payment obligations for services or products you have already ordered or used.

16. Governing Law

These Terms of Use shall be governed, interpreted, and enforced in accordance with the laws of India. Any disputes arising from these Terms or any products/services offered through the Website shall be subject to the exclusive jurisdiction of the courts in Sathyamangalam.

17. Dispute Resolution

All complaints and queries related to the Services or Website must be directed to our customer support team at support@estuna.in. The Company requires a minimum of 7 working days to respond but may take additional time if necessary.

The Company will not respond to complaints arising from your failure to comply with these Terms of Use.
Any non-compliance with these Terms may lead to legal action under applicable laws.

18. Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full effect.

19. Amendments

The Company reserves the sole right to modify, add, or remove any portion of these Terms of Use at any time without prior notice. Changes take effect immediately upon being posted on the Website. Your continued use of the Services constitutes acceptance of the revised Terms.

20. Entire Agreement

These Terms of Use, along with other Website policies, constitute the entire agreement between the User and the Company, governing your use of the Website and Services. Any separate agreements you may enter into with the Company regarding specific services shall be read in conjunction with these Terms.

21. Assignment

The Company reserves the right to assign or transfer these Terms of Use, including all associated rights, titles, benefits, interests, obligations, and duties, to any individual or entity, including any of its affiliates, at its sole discretion.

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